Tuesday, November 28, 2023
  • We look at the top AI trends to expect in 2024 including generative AI tools, ethical AI, and other matters to look forward to in AI in 2024.
  • One of the most intriguing AI trends for 2024 is the next generation of generative AI tools.
  • The ability to harness AI tools effectively will be a valuable skill for professionals across different domains.

The realm of artificial intelligence (AI) continues to evolve, reshaping the way we work, live, and interact with technology. As we usher in 2024, it’s essential to be prepared for the most exciting developments that AI has in store. We look at the top AI trends to expect in 2024, including generative AI tools, ethical AI, and other matters to look forward to in AI in 2024. This promises to be a transformative year in the world of AI. Let’s delve into the ten AI trends to look out for in 2024.

Generative AI Advancements

One of the most intriguing AI trends for 2024 is the next generation of generative AI tools. These tools go beyond the chatbots and image generators that have wowed and sometimes perplexed us in recent years. In the coming year, generative AI will become more potent and user-friendly, significantly expanding its applications.

Generative AI tools are set to venture into new territories, such as video and music creation. These tools will not only help in content generation but also find their way into creative platforms and productivity tools. As we’ve witnessed with ChatGPT technology, this integration will pave the way for new and exciting applications, including generative design tools and advanced voice synthesizers. The ability to distinguish between content generated by humans and AI will become a valuable skill in the ever-growing toolkit of essential capabilities.

Ethical AI

As AI becomes increasingly intertwined with our daily lives, the ethical considerations surrounding its use are paramount. In 2024, we will witness a continued focus on responsible AI development aimed at minimizing harm. Key issues such as bias, transparency, and the potential displacement of human jobs will be at the forefront of AI development discussions. Consider the case of writers suing OpenAI over using their intellectual property to train ChatGPT.

The demand for AI ethicists will rise as businesses work to demonstrate their adherence to ethical standards and deploy appropriate safeguards. This focus on ethics is essential to ensure that AI technologies are developed and utilized responsibly and safely, maintaining trust in their capabilities.

AI in Customer Service

AI has already made significant inroads into customer service, but in 2024, it will play an even more substantial role in this domain. Customer service operations often involve routine and complex tasks, making it an ideal testing ground for AI integration. AI will be leveraged to automate everyday tasks. Such as initial contact calls, generating personalized solutions for common problems, and creating reports and summaries of customer interactions.

A survey by the Boston Consulting Group reveals that 95 percent of customer service leaders expect AI bots to serve their customers at some point in the next three years. This development not only enhances efficiency but also frees up human resources to handle more complex and critical customer interactions, providing a better overall customer experience.

Augmented Working

In 2024, the concept of augmented working will come to the forefront. This involves using AI to enhance human capabilities in various professions, making work faster, more efficient, and safer. Professionals in different fields will rely on AI to expedite their tasks.

For legal professionals, AI can help summarize relevant case law and speed up contract drafting. Doctors can use AI to assist in writing patient notes and analyzing medical images. Coders will employ AI to accelerate software development and debugging. Even students and job seekers can benefit from AI, which can help organize notes, research, and assist in creating resumes and cover letters. The adoption of augmented working will lead to increased productivity across various sectors.

AI-Augmented Apps

In 2023, we witnessed a rush to integrate generative AI functions into software and applications. Search engines like Bing and Google, productivity tools like Office, social apps like Snapchat, and industry-specific platforms such as Expedia and Coursera all embraced chatbot functionality to improve customer experiences. Spotify recently announced AI-based translation of podcasts that maintain the original voice.

While some service providers may have hesitated due to concerns about data protection and customer privacy, 2024 will likely see the resolution of these issues as AI providers adapt their services to meet market requirements. For example, Adobe has already integrated generative AI into its design tools, assuaging fears related to copyright and ownership concerns. This trend will continue to enhance the functionality and customer experience of various applications.

Low-Code and No-Code Software Engineering

Gartner’s prediction that 65 percent of application development would be done with low-code/no-code tools by 2024 appears to be on track. Generative AI tools, such as ChatGPT, have enabled anyone to create and test applications in minutes. While traditional coding and software engineering jobs won’t disappear, this trend opens exciting opportunities for individuals with innovative ideas and problem-solving skills. Even if they lack extensive technical expertise.

The rise of low-code and no-code tools simplifies the application development process. This makes it more accessible to a broader range of professionals. This trend aligns with the overall democratization of AI and technology development.

AI Jobs

The AI job market is expected to expand significantly in 2024. While AI-related roles for computer scientists and engineers will continue to grow, a new wave of job opportunities will emerge for those who want to work in AI without being traditional tech experts.

Roles such as prompt engineers, AI managers, and AI project managers will become more prevalent as businesses expand their AI capabilities. Additionally, trainers and ethicists will be in demand to ensure the responsible use of AI technologies. This trend reflects the diverse and evolving nature of the AI job market. Thus making it accessible to a broader range of professionals.

Quantum AI

Quantum computing, capable of handling complex computation tasks at speeds unimaginable for classical computers, is making its mark on the AI landscape. There are quantum algorithms that process data using qubits. They can exist in multiple states simultaneously, unlike classical computer bits that can only be 0 or 1. This unique feature makes quantum computing highly efficient for tasks like optimization, commonly addressed through machine learning.

In 2024, we expect to see further progress in applying quantum computing to enhance the capabilities of AI. This development will power more extensive and complex neural networks and algorithms, pushing the boundaries of what AI can achieve. While quantum AI may not immediately affect everyone, its potential applications in AI are bound to have a profound impact.

Upskilling for the AI Revolution

It’s often said that AI won’t take jobs; instead, those who use AI will take jobs from those who don’t. In a world where AI is increasingly integrated into various professions, upskilling becomes essential for remaining competitive in the job market. Understanding how AI impacts your job or career is a smart move. As is developing the ability to use the right AI tools for specific tasks.

Forward-looking employers will seek to assist their workforces in this transition by integrating AI skills into education and training programs. For those whose employers may not offer such programs, numerous online resources provide opportunities to upskill in AI. Harnessing AI tools effectively will be a valuable skill for professionals across different domains.

AI Legislation

As AI becomes increasingly pervasive, legislators are beginning to grapple with the need for AI-related regulations. In 2024, we can anticipate the development of AI-related legislation in various countries. These laws aim to strike a balance between protecting citizens from potential negative impacts of AI. Effects such as job displacement and privacy concerns, and fostering innovation and commerce.

China has already implemented some AI-related laws, including those prohibiting the creation of non-consensual deepfakes. Jurisdictions in the EU, the US, and India are actively working on their own sets of regulations. The UK has proposed a bill expected to come into force in 2024. Meanwhile, the EU is predicted to have its own AI act by early 2025. The ongoing debate around AI legislation will be a prominent aspect of political discourse in 2024.

2024 promises to be a year of remarkable growth and development in AI. From generative AI advancements to ethical considerations and the integration of AI into various aspects of our lives. These trends will shape our work lives and interact with technology. Embracing these trends and staying informed about the evolving AI landscape will be crucial for individuals, businesses, and society as we navigate the AI revolution.

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